Mercy Health System, a proud recipient of the Malcolm Baldrige National Quality Award, is hosting a special series of Knowledge Sharing Days designed to help other health care providers and business leaders learn the secrets to improving quality and attaining performance excellence. The next Knowledge Sharing Days seminar takes place on Wednesday and Thursday, September 10 & 11.

Mercy is honored to invite all industries to take part in this unique opportunity to learn from an insider's perspective what it takes to create, implement and sustain a successful quality program.

In today's competitive and complex health care and business climate, every organization can benefit from behind-the-scenes information from leaders who have undertaken the development of a sophisticated quality system and triumphed. As an integrated health system providing a wide range of services through multiple channels at 64 locations across two states. Mercy Health System is in a unique position to provide insight into what it takes to drive quality throughout a diverse organization.

Coming Soon from WFA

September 9, 10, and 11
Live Excellence and Innovation Seminars with Rob Lawton
Click here for details

January 27 & 28, 2009
2009 WFA/ BaldrigeCriteria Seminar with Dr. Mark Blazey
Location to be announced.

Visit our website for more of our educational opportunities or contact the WFA office at info@forwardaward.org or (608) 663-5300 for more information.

Mercy Health System's systematic approach to quality and organizational excellence is structured to support all entities across its entire integrated system. Mercy's journey to excellence allowed it to grow from one stand-alone, single location hospital into the thriving 64-facility health system it is today. This type of all-encompassing quality program can transform your organization as well.

Mercy's Knowledge Sharing Days will provide behind-the-scenes access to tour and study an integrated health care system recognized by the National Institute of Standards and Technology and the Malcolm Baldrige National Quality Award program as a leader in its field. The two-day experience will be packed with hands-on techniques, proven tools and insider tips on how to improve your organization's quality program and reach a new level of success.

Click here for a number of informational links related to Mercy's BNQP recogntion, including its full winning application and selected highlights from it.