"Medical Associates Health Centers has made the decision to pursue the Wisconsin Forward Award and then continue on to the National Malcolm Baldrige Award. To monitor our progress with this important strategic initiative, we needed to establish a baseline as to where we are now. The Baldrige Express provided us with an excellent tool to do just that.
I especially liked the fact that the NCPE team monitored completion of the online survey and continuously sent out email reminders to the employees that had not completed the survey to date. This eliminated the need for me to do this follow-up, which was great.
The results were sent electronically in an easy-to-interpret format and has given our organization much insight as to what we can work on immediately to begin our journey towards improvement."
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Tolly Arthur
Medical Associates Health Centers
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Wisconsin Forward Award is pleased to partner with the National
Council for Performance Excellence to offer Wisconsin organizations
another self-assessment option--a behaviorally anchored survey-based
assessment, we call Baldrige Express. This tool, administered
either by paper or on-line, includes about 60 questions answered
by your stakeholders and employees (or a sample of them).
The Baldrige Express survey with comments from respondents
combines the benefits of survey speed with the accuracy and
completeness of a well-developed written narrative self assessment.
Organizations have used Baldrige Express to keep improvement
momentum “alive” between award cycles. Other organizations
turn to Baldrige Express as a starting point in their performance
excellence journey; to help communicate priorities with various
stakeholders and with monitoring progress over time.
According to survey developer Mark Blazey, by obtaining input
from a cross section of functions, locations, and grade levels
throughout the organization, a performance profile can be
developed, which not only identifies strengths and opportunities
for improvement, but deployment gaps as well.
Feel free to contact us to discuss ways you can use Baldrige
Express to drive or benchmark improvement initiatives in your
own organization.
. We also have health care and education-oriented samples available for download.
Test Site
– www.performanceexcellence.com
Baldrige Express Survey-Based Evaluation
Assessment Fees
Base Fee:
Up to 50 web-based surveys $2,500.00
Additional charge per e-survey $
40.00
Additional processing charge per survey for paper survey option
$ 6.00
This base fee includes costs of administering the Baldrige
Express survey as well as a half day follow up session. Customized
assessments are also available upon request. You will only
be invoiced for surveys submitted/processed.
Checklist for Organizations
___ Self-Assessment Document – Decision on Demographics
- Position, Location,
Function, Years of Service, Other
- Use your organizational
chart as a starting point
- Keep options simple
and easy for all employees and stakeholders to understand
___ Determine Format – Electronic, Paper or Combination
___ Suggested Introductory Presentation plan –
Meeting agenda
to introduce Baldrige Express to employees
-
Overview of Categories and Values
-
Organization Profile Discussion
-
Baldrige Express Power point
- Discussion of any special survey considerations
Survey Logistics
Planning/Follow-Up
Required
___ Self-Assessment Implementation (electronic version)
Develop timeframe for
Web-Based Self-Assessment (start and end dates—10 to
14 days)
Collect and verify email
addresses, submit to WFA at least 1 week prior to start date
Customized email to survey
takers
Planning/Follow-Up Required
___ Self-Assessment Implementation (print version)
Develop dissemination
and collection plan
Establish timeline
___ Improvement Planning Session with WFA representation
Feedback Report to include
charts/graphs, identification of key Strengths and Opportunities
improvement
Identify next steps – (1)
Results dissemination, (2) Action plan for key areas of improvement
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