Recent Case Studies

WFA uses the current Baldrige National Quality Program case study, published annually in late spring, as part of our Examiner preparation course. The case studies represent fictional, and typically high-performing, organizations.

2009 Case Study Materials:
• 2009–2010 Education Criteria for Performance Excellence
• Nightingale School of Nursing Executive Summary
• Nightingale School of Nursing Application Materials
• Nightingale School of Nursing Model Scorebook
• Nightingale School of Nursing Model Feedback Report

2008 Case Study Materials:
• 2008 Criteria for Performance Excellence
• Novel Connect Executive Summary
•Novel Connect Application Materials
•Novel Connect Model Scorebook
•Novel Connect Model Feedback Report

For more case studies, visit the Baldrige Materials Archive.