Welcome to Wisconsin Forward Award

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The 2009 Baldrige Regional Conferences will take place in Milwaukee and Massachusetts; the Milwaukee conference is scheduled for September 15 at the Hyatt Regency Milwaukee and will provide an in-depth opportunity to learn about the best practices and results of Baldrige recipients from 2008 and previous years.

Registration for either regional conference is available here.

Leadership in Excellence and Customer Focus Webinar Series Coming in June!

June 12: Calculate the Voice of the Customer with Word Formulas: Uncover, translate, and deliver what customers want. (click here to view details and register)

June 19: Going from VOC to WOW! The Innovation Roadmap to Excite Customers (click here to view details and register)

June 26: Measuring Satisfaction: With and Without Surveys
(click here to view details and register)

Wisconsin Forward Award is pleased to partner with International Management Technologies for a brand new series of three June webinars with Robin Lawton, presenter in 2007 and 2008 of WFA's popular 8 Deimensions of Excellence and Customer Focus & Innovation series. Click here for a trifold brochure describing all three webinars and how they fit together. Or you can download one-page flyers on each session:

Special rates are available for early-bird registration (at least one week in advance of each seminar) for Friends of Forward. Be sure to fill in WFA in the yellow Promotion Code box on the registration form if you are a Friend of Forward. You can also become a Friend of Forward during the registration process. See our Friends of Forward page for membership details and rates.

For more information, contact Peggy Perkins at International Management Technologies at (941) 907-0666 or by e-mail at Peggy [AT] imtC3 [DOT] com

The newly revised Baldrige National Quality Program's Criteria for Performance Excellence are available by free download (.pdf) for business/non-profit, education, and health care organizations. If you would like to purchase printed copies of any Criteria book for $4 each plus actual shipping costs, contact John at info [AT] forwardaward [DOT] org or at (608) 663-5300.

Click on these frequently used links to be directed to information regarding...

The WFA Board of Examiners

The Friends of Forward program

Other upcoming courses and learning opportunities

Baldrige Express

Calendars of significant dates

NEW! Leadership in Excellence and Customer Focus Webinar Series

Robin Lawton, presenter in 2007 and 2008 of WFA's popular 8 Deimensions of Excellence and Customer Focus & Innovation series, presents three new webinars on June 12, 19, and 26. Click here to see more details!

Going Forward
Want to learn a lot about your business? Apply for the Wisconsin Forward Award

"We felt that we're a world-class convention center but wanted a method in which to prove it," says Monona Terrace's Gregg McManners in the April edition of Capital Region Business Journal. The Journal reports on Wisconsin Forward Award's review process and its benefits, particularly benefits specific to a down economy. To download a copy of "Going Forward," click here (.pdf), or click here to browse additional WFA in the News items.

Get Quick Comprehensive Feedback with Baldrige Express

Wisconsin Forward Award is pleased to partner with the National Council for Performance Excellence to offer Wisconsin organizations another self-assessment option--a behaviorally anchored survey-based assessment that we call Baldrige Express.

This easy-to-use, customizable tool gives your stakeholders an opportunity to get personally involved in the assessment process. Their responses are reported in aggregate and segmented according to the factors that you feel are important to your organization. Baldrige Express combines the benefits of survey speed with the accuracy and completeness of a well-developed written narrative self assessment.

For more information, visit our Baldrige Express webpage or download an informational sheet.

Wisconsin Forward Award, Inc. (WFA) partners with Wisconsin organizations to solve the issues of competitive performance, operational excellence, and sustainability, leading to improved economic performance, creating jobs, and improving the quality of life in Wisconsin.

We offer a variety of external assessment and feedback tools, programs, and mentoring that assist in the development of a performance feedback loop that identifies clear improvement opportunities.

Our programs—based on the Baldrige Criteria for Performance Excellence—are applicable to all organizations regardless of size, within all economic sectors (manufacturing, service, health care, education, non-profit, governmental agencies, etc.), and serve as a performance improvement umbrella under which other improvement strategies such as Six Sigma or Lean can operate.

For more information about WFA, and its programs and services, please contact the WFA office by e-mail or at (608) 663-5300.

“We often learn more about ourselves and how to improve when we measure our efforts against others. The Wisconsin Forward Award Program recognizes world-class standards of management excellence among the state’s organizations. The program has been developed to help Wisconsin organizations achieve world-class quality, meet international competition, and continuously learn and improve performance.

Having innovative and high-performing Wisconsin organizations able to compete in a global market is vital to our state’s economy. The long-term impact of ongoing organizational commitment to performance excellence can be linked with major gains in financial performance, customer satisfaction and retention, and improved employee performance and involvement.”

Governor Jim Doyle

American Society for Quality Education Leadership Summit for Superintendents (June 18–19, 2009 in Fort Myers, Florida)

Kathy Harris and Sue Gleason Named to WFA Board of Directors (September 30, 2008)

"Going Forward: Want to learn a lot about your business? Apply for the Wisconsin Forward Award," from Capital Region Business Journal , April 2009

ASQ Section 1216 (La Crosse/Winona) Meets with the School District of Holmen, October 21, 2008

"A Long Cup of Coffee with SPD Nick Chiarkas," from Wisconsin Lawyer, September 2008

"Monona Terrace Receives 2008 Wisconsin Forward Award," from the Madison Times, June 12, 2008.

"St. Mary's Receives Governor's Award," from the Capitol Times, June 11, 2008