Links

Baldrige National Quality Program (BNQP)
The Malcolm Baldrige National Quality Award program site offers a plethora of information for the quality enthusiast.

A list of past Baldrige Award winners, including profiles, contacts, and application summaries can be found here. On the site, you’ll also find answers to frequently asked questions and a list of available materials and publications, including case studies, CEO Issue Sheets, videos, and articles. Most publications can be downloaded from the Baldrige site at no charge.

Check out our What's New page or click here to learn about 2007 Baldrige Regional Conferences.

Wisconsin has a number of representatives on the BNQP Board of Examiners, including the following individuals from 2003 to 2007:

2007
Kirsten E. Albers—Meriter Hospital*
Diane K. Bergschneider—APS Healthcare*†
Jan R. Botts—Mercy Health System
Jerrilyn A. Brewer—Brewer Consulting*
David J. Carr—School District of Kettle Moraine
Mark R. Charbogian—Wheaton Franciscan Healthcare - All Saints
Noel F. Hopper—University Medical Center Jackson MS
Theresa A. Lowe—Physicians Plus Insurance Corporation
Sandra L. McClary—Milwaukee Area Technical College*
Colleen McGuigan—Rockwell Automation*
Elizabeth C. Menzer—Wisconsin Forward Award Inc.
Paula S. Phipps—Midwest Airlines
Linda L. Pophal—Luther Midelfort - Mayo Health System
Jane E. Rada—Western Technical College (retired)*
Jennifer L. Robey—Luther Midelfort - Mayo Health System*
Charles W. Schauberger—Gundersen Lutheran Medical Center
Ruth L. Sens—GE Healthcare Performance Solutions
Claudia G. Smith—University of Wisconsin-Stout*
Tedd F. Snyder—Albany Analytical*
Cindy S. Wright—Franciscan Skemp Healthcare - Mayo Health System

2006
Kirsten Albers—Meriter Hospital*
Gary A. Balcerzak—Aurora Health Care, Inc.*
Bradley C. Beaird—Mercury Marine*
Diane K. Bergschneider—APS Healthcare*†
Elna C. Blass —Harley-Davidson
David J. Carr—School District of Kettle Moraine
Mark Charbogian —Wheaton Franciscan Healthcare
Pamela Dahlke—Mercy Alliance
James H. Haemmerle —Red Cedar Medical Center
Stan G. Harger —Stan Harger and Associates
Steven H. Hoisington—Electro-Motive Diesels*†
Noel F. Hopper—Wheaton Franciscan Healthcare
Colleen M. McGuigan—Rockwell Automation*
Elizabeth C. Menzer—Wisconsin Forward Award, Inc.
Linda Pophal—Luther Midelfort, Mayo Health System
Martin A. Preizler—Physicians Plus Insurance Corporation*
Jane E. Rada—Western Technical College (retired)*
Charles W. Schauberger —Gundersen Lutheran Medical Center
Claudia G. Smith—University of Wisconsin–Stout*
Cindy Wright—Franciscan Skemp Healthcare, Mayo Health System

2005
Kirsten Albers—Meriter Hospital*
Virginia L. Baeten—Brown County Association for Retarded Citizens (retired)
Diane K. Bergschneider—APS Healthcare*†
Jerrilyn A. Brewer—Western Wisconsin Technical College*
Keith C. Clark—Madison Area Technical College*
Kelly Court—Luther Midelfort, Mayo Health System
Pamela Dahlke—Mercy Alliance
Julie A. Furst-Bowe—University of Wisconsin–Stout*†
Timothy J. Hallock—St. Marys Hospital Medical Center*
Colleen M. McGuigan—Rockwell Automation*
Elizabeth C. Menzer—Wisconsin Forward Award, Inc.
David F. Murn—Springs Window Fashions LP*
Linda Pophal—Luther Midelfort, Mayo Health System
Jane E. Rada—Western Technical College (retired)*
William M. Schneider—Meriter Management Services*
Claudia Smith—University of Wisconsin–Stout*
Kathy Speck—United Government Services*
Cindy Wright—Franciscan Skemp Healthcare, Mayo Health System

2004
Virginia L. Baeten—Brown County Association for Retarded Citizens (retired)
Diane K. Bergschneider—Doral Dental USA*†
Jerrilyn A. Brewer—Western Wisconsin Technical College
Keith C. Clark—Madison Area Technical College*
Pamela Dahlke—Mercy Health System
Timothy J. Hallock—St. Marys Hospital Medical Center*
Stan Harger—Stan Harger and Associates
Dale R. Hershfield—Kimberly-Clark Corporation*
Steven H. Hoisington—Johnson Controls, Inc. *†
Elizabeth C. Menzer—Wisconsin Forward Award, Inc.
Louis C. Milanesi—University of Wisconsin–Stout
Jane E. Rada—Western Technical College (retired)*
Tim Sio—Meriter Health Services, Inc.
Claudia Smith—University of Wisconsin–Stout*

2003
Jeffery Allar—Good Humor - Breyers Ice Cream*
Virginia L. Baeten—Brown County Association for Retarded Citizens (retired)
Jerrilyn A. Brewer—Western Wisconsin Technical College
Frank Diaz—General Casualty Insurance Companies of Wisconsin
Patrick Falvey—Aurora Health Care
Robert A. Fanning—Rayovac Corporation
Julie A. Furst-Bowe—University of Wisconsin–Stout†
Stan Harger—Stan Harger and Associates
Kathy Harris—Mercy Health System*
Dale R. Hershfield—Kimberly-Clark Corporation*
Steven H. Hoisington—Johnson Controls, Inc.*†
Ray Idiculla—General Electric Company
Denis T. Leonard—Veridian Homes*
Colleen M. McGuigan—Rockwell Automation*
Louis C. Milanesi—University of Wisconsin-Stout
Scott Milligan—Harley-Davidson, Inc.
Diane Osterhaus Neefe—Western Wisconsin Technical College
Jane E. Rada—Western Technical College (retired)*
Claudia Smith—University of Wisconsin–Stout*

* Current or previous Wisconsin Forward Award Examiner and/or Judge
† Member of the Wisconsin Forward Award Board of Directors

The Baldrige program conducted an assessment of business leaders from across the nation on their attitudes about the Baldrige National Quality Program and released the results in late 2003.

Other State Quality Award Programs
Wisconsin Forward Award is part of an exciting Performance Excellence Alliance of our nation’s state and local quality award programs that are working in concert to benchmark and share best practices. Learn more about other state quality award programs here.

American Society for Quality (ASQ)
The American Society for Quality (ASQ), headquartered in Milwaukee, Wisconsin, USA, has been the world’s leading authority on quality since 1946. The 104,000-member professional association creates better workplaces and communities worldwide by advancing learning, quality improvement, and knowledge exchange to improve business results. By making quality a global priority, an organizational imperative, and a personal ethic, ASQ becomes the community for everyone who seeks technology, concepts, or tools to improve themselves and their world.

ASQ offers Baldrige professional networks for both health care and education sectors.

ASQ believes that being “socially responsible” means people and organizations must behave ethically and with sensitivity toward social, cultural, economic, and environmental issues. Striving for social responsibility helps individuals, organizations, and governments have a positive impact on development, business, and society. ASQ administers the U.S. Technical Advisory Group (TAG) on Social Responsibility. The third draft of the ISO Social Responsibility Standard is available for public viewing.

ASQ’s 2008 Quality Institute for Healthcare (QIHC) is taking place in Houston, Texas May 5–7, 2008. This conference will provide hands-on instruction on advances and best practices in the use of system and quality engineering tools, methods and systems in healthcare. The theme of this year’s conference is Leading a partnership between systems engineering and care delivery professionals. Building upon the NAE/IOM report Building a Better Delivery System: A New Engineering/Health Care Partnership, sessions and workshops have been designed to not only demonstrate the use of tools and methods, but to focus on how systems and quality engineers, clinicians and healthcare leaders can best partner to build a better delivery organizations.

Conference hands-on workshops include:

• Avoiding Random Acts of Improvement with Baldrige
• Perfect Care: Implementing Baldrige Best Practices

Also taking place will be the awarding of the Juran Certificate to Sr. Mary Jean Ryan, President and Chief Executive Officer of SSM Health Care (SSMHC), one of the largest Catholic health care systems in the United States and the first health care recipient of the Malcolm Baldrige National Quality Award.

Click here to visit the QIHC website, or click here to download a conference brochure and registration materials (.pdf).

The Team & Participation Forum

The Forum is the successor organization to the Association for Quality and Participation which merged with ASQ in 2004. As one of two Forums at ASQ (the other is the Six Sigma Forum), the Teamwork & Participation Forum provides a platform for the “people” side of Quality. The Forum aims to attract and energize individuals and organizations who are convinced that people really are our greatest asset and the key to organizational and competitive success. 

Madison Area Quality Improvement Network (MAQIN)
WFA is proud to be a member of MAQIN—in fact, we work so collaboratively with MAQIN we even share office space. Visit the MAQIN site for a information about training and networking opportunities, as well as MAQIN’s resource library.

Academic Quality Improvement Program (AQIP)
The North Central Association is one of six regional educational accrediting associations in the U.S. The Higher Learning Commission, part of NCA, launched the Academic Quality Improvement Program in 1999 as an alterative process for NCA-accredited colleges to maintain their accreditation.  In a process much like the Baldrige and Forward processes, applicants submit a Systems Portfolio (application) in which they create an Organizational Overview and respond to questions in nine categories.  A team of NCA Examiners assesses the Portfolio and creates a Feedback Report.

Several Word documents (.doc) are available for download illustrating the similarities, differences, and relationships between AQIP and the Baldrige Criteria for Performance Excellence. Comparisons are available illustrating each program's overall model, core values, and criteria.

American Society for Training and Development (ASTD)
ASTD is devoted to issues of workplace learning and the success of performance professionals in organizations of all sizes. It provides resources, network opportunities, and access to a vast seledtion of discounted conferences, products and services to its members. Local chapters are available in northwest, northeast, southeast, and south central Wisconsin.

The Society for Human Resource Management (SHRM)
SHRM is the world's largest association devoted to human resource management. Representing more than 200,000 individual members, the Society's mission is toserve the needs of HR professionals by providing the most essential andcomprehensive resources available. As an influential voice, the Society'smission is also to advance the human resource profession to ensure that HR isrecognized as an essential partner in developing and executing organizational strategy. The Wisconsin SHRM Council supports over 4,000 professionals in the state who are members for 15 professional chapters, 16 student chapters or are members at large.  For more information on SHRM in Wisconsin, go to www.wishrm.org.