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Learning Opportunities & Services

All sessions take place at the Wisconsin Center for Performance Excellence at 2909 Landmark Place in Madison unless otherwise specified.


Lean Certificate Program for Health Care
Presented by WCPE and the Orchid Group LLC

Hosted by UW Health Partners – Watertown Regional Medical Center

Five hands-on workshops and a results-focused, improvement project supported with facilitation and coaching from program faculty:  

  • Brian Fairbrother, MS, Certified Lean Trainer, Orchid Group LLC
  • Mike Strasser, MPA, Process Engineer, UW Health Partners, Watertown

Course schedule:

August/September Orientation 1-3 hours (if possible, please register before Sept. 15).  Meet with your Project Coach, charter your project, establish your team, and start your A3 Project.  Templates and tools supplied by your Coach.
Friday, October 1 Principles of Lean 1 & A3 Process and team culture (full-day session)
Friday, October 15 Principles of Lean 2 (half-day session)
Friday, October 29 5S-Visual Management (half-day session)
Friday, November 12 Process Flow (half-day session)
Friday, December 3 Lean Culture & Change Management (half-day session)
January/February Project Milestone Discussion with fellow participants in the program

Series Cost:  $2,950 ($2,800 for Friends of WCPE)

Register online, e-mail visit [DOT] maqin [AT] GMAIL [DOT] com or call (608) 663-5300.


Free Brown Bag: Becoming a WFA Examiner
With Liz Menzer, Executive Director of Wisconsin Center for Performance Excellence

Thursday, September 2, 2010, 11:30 AM to 12:30 PM

Serving on the Board of Examiners is a robust professional development opportunity that can help you grow your own professional network and sharpen your skills in systems thinking, leadership, and communication.  Join us for an overview of the WFA Examiner experience.

No cost, but online registration here is appreciated (or e-mail visit [DOT] maqin [AT] GMAIL [DOT] com or call (608) 663-5300). This session will be repeated on Tuesday, October 5.


Free Brown Bag: Assessment Pathways Through the Wisconsin Forward Award
With Liz Menzer, Executive Director of Wisconsin Center for Performance Excellence

Wednesday, September 8, 2010, 11:30 AM to 12:30 PM

Thinking about submitting a WFA application, or just want to know about the different assessments that are available?  Liz will give a brief overview of narrative and Baldrige Express survey options, as well as our new Fast Forward assessment.  Timeframes, costs and considerations for organizations will be discussed.

No cost, but online registration here is appreciated (or e-mail visit [DOT] maqin [AT] GMAIL [DOT] com or call (608) 663-5300). This session will be repeated on Tuesday, October 12.


The Fundamentals of Risk Management
With Roe Parker, Roe M. Parker & Associates


Thursday, September 16, 8:30 AM to 4:00 PM

Need a strategy to cope with customers, work teams, and bosses? The challenge of today’s chaotic and competitive business environment calls for the use of project management skills. This session will show you how to plan projects and meet deadlines. You’ll benefit by saving time and money through improved plans, schedules, and communications.

Attend this workshop to learn:

  • Five project management techniques
  • Several risk management strategies
  • How to track progress and accomplishments

The fundamentals of project management will be covered so that participants from small businesses, government agencies, and non-profit organizations can apply these concepts and obtain results for any product, service, or project.

Members:  $150
Non-Members:  $200
Register online, e-mail visit [DOT] maqin [AT] GMAIL [DOT] com or call (608) 663-5300.


Roaring Out of a Recession: Managing Peaks and Valleys
With Bob Morris, Organizational Skills Associates


Wednesday, September 22, 8:30 to 11:30 AM

This session will share data on the percentage of organizations that can expect to return to their pre-recession levels in terms of budget/revenue/earnings. Not exceed, but just get back to where they were. We will then explore how you can get back to or exceed your previous levels both personally and organizationally. Five strategies for success will be examined and applied to your particular situation.

In an economy in which major disruption will continue in many sectors, these are invaluable tools to have in your survival toolbox.

Members:  $75
Non-Members:  $100
Register online.
For more information e-mail visit [DOT] maqin [AT] GMAIL [DOT] com or call (608) 663-5300.


Free Brown Bag: The Changing Face of Learning: Strategic Performance Results
With Patti Coan, Blended Learning Solutions


Thursday, October 7, 11:30 to 12:30 AM

Organizations are facing new challenges, forcing us to rethink performance improvement strategies. To stay ahead of the competition, your staff—at every level—must learn more: new information, new technologies, new performance tasks, and learn it more quickly. Join us to take a strategic approach to developing, designing, delivering and measuring results that matter. In this interactive session, we will
  •    Define blended learning
  •    Overview the evolution of organizational learning
  •    Discuss the impact of learning technologies
  •    Compare a variety of blended learning case studies

   Share the value of taking a strategic approach to performance improvement.

No cost, but online registration here is appreciated (or e-mail visit [DOT] maqin [AT] GMAIL [DOT] com or call (608) 663-5300).


Free Webinar: Writing an Organizational Profile
With Liz Menzer, Executive Director of Wisconsin Center for Performance Excellence

Wednesday, October 20, 2010, 11:30 AM to 12:30 PM

The organizational profile provides the “lens” through which Examiners evaluate your organization, and sets context for the rest of the application. This session provides explanations and considerations for first-time writers, as well as tips for veterans looking to enhance their Baldrige or WFA applications.

No cost, but online registration here is appreciated (or e-mail visit [DOT] maqin [AT] GMAIL [DOT] com or call (608) 663-5300).


Free Brown Bag: The Future Is Arriving Faster Than You Think!
With Roe Parker, Roe M. Parker & Associates

Tuesday, October 26, 11:30 to 12:30 AM

If you’re under 65, there is a robot in your future-at work, at home or at the store! This session will sharpen your critical thinking skills about technology as a driver of change and the future. You’ll increase your understanding of the coming Cybernetic Revolution, three myths about change and how it will work at the global level in the 21st century.

The session will focus on how robots are evolving into the “game changer” for businesses and nonprofits within the coming decade.

A major component will focus on how scenario planning* skills can be used to prepare for the future.

*Wikipedia describes “scenario planning, also called scenario thinking or scenario analysis, as a strategic planning method that some organizations use to make flexible long-term plans. It is in large part an adaptation and generalization of classic methods used by military intelligence.”

No cost, but online registration here is appreciated (or e-mail visit [DOT] maqin [AT] GMAIL [DOT] com or call (608) 663-5300).


2011–2012 WFA/Baldrige Criteria Seminar

Does your organization want a proven process for reaching the next level of performance? Learn to identify critical factors for organizational success and the importance of aligning work and resources to achieve desired results used the WFA/Baldrige framework. This session with national expert Dr. Mark Blazey offers an intensive study of this systematic approach to organizational improvement and the Criteria for Performance Excellence, which will receive a major revision in 2011.

This interactive two-day seminar is directed toward directors, managers and other leaders who can make the most impact in setting the next steps in motion for reaching the next level of success at your organization. It is geared for both newcomers and intermediate practitioners of performance excellence. As with many other WFA workshops, organizational teams will gain maximum benefit and receive discounts for multiple attendance.

The next scheduled session, one of the first opportunities in the nation to study the 2011–2012 Criteria in a workshop setting, will take place on February 2 and 3, 2011. Details and registration materials will be forthcoming. Contact the WFA office to schedule a customized workshop or for more information at (608) 663-5300 or menzer [AT] forwardaward [DOT] org.


Application Writing Workshops

This highly-rated, interactive workshop will help your organization develop a foundation for future planning and improvement efforts based on the Criteria for Performance Excellence. You’ll gain practical expertise and learn strategies to effectively write a first-time or repeat WFA or Baldrige application.

Workshop benefits and outcomes include:

– Review of current Baldrige Criteria for Performance Excellence
– Identify and address linkage and alignment components of the Criteria
– Learn to write effective responses to the Results Items
– Create charts and graphs that accurately reflect data
– Identify appropriate application writing team members
– Gain insight and learn best practices from facilitators and fellow participants

Teams of three to five people from the same organization are encouraged for maximum benefit and learning. Individual attendees will also benefit from working with other individuals as teams to optimize their experience at this interactive, fast-paced session. Discounts are given for multiple attendance from an organization.

Please contact the WFA office at (608) 663-5300 or info [AT] forwardaward [DOT] org for more information or to schedule a customized workshop for your organization.


Speakers Bureau

Please call Wisconsin Forward Award to arrange a speaker for your organization at (608) 663-5300.

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